Can I order multiple Kiddo units?
Absolutely. We have Kiddo Duo Packs available at both the Kickstarter Discount pricing and at the Early Bird pricing, which has an even lower price point (limited amounts available so we suggest ordering before these run out!). We even have a Ten Pack Bulk Order option!
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Is there a warranty?
The Kiddo has a one year manufacturer’s warranty.
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What countries do you deliver to?
We deliver worldwide
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How much is shipping?
Shipping to locations within the United States (domestic) is $5. Shipping outside of the United States (international) is $15.
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How will shipping be handled internationally?
Kiddos will be shipped via a trusted courier service to the delivery address of your choice.
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What age kids is Kiddo suitable for?
The Kiddo is suitable for children aged 3 to 10 years old.
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What wrist sizes does Kiddo accommodate for?
The Kiddo is designed to fit a range of wrist sizes suitable for 3-10 year olds. Wrist circumference is around 4 inches to 6.75 inches.
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Is the Kiddo safe for my child to use?
Absolutely. Kiddo is tested for stress, falls, water resistance and allergies. Kiddo only uses nickel and lead free non-allergenic materials in all of its components.
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My child has asthma/ heart condition/ autism spectrum disorder or other special needs case, can the Kiddo diagnose such health problems?
The Kiddo is not a medical or diagnostic device, and should not be used instead of a doctor. It’s a consumer device which monitors key biometrics and can detect irregular patterns, really focusing on health and wellbeing. It cannot and does not replace a trained medical professional.
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How does the Kiddo measure stress?
The Kiddo measures stress by measuring variations for heart rate adjusted for activity which is then triangulated by galvanic skin response (perspiration information). In this way Kiddo is able to differentiate between calm, active and stressed states.
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How does the Kiddo actually work?
Kiddo works by connecting with an authorized mobile phone (e.g. a parent’s phone) via Bluetooth Low Energy (BLE). It then syncs the data collected by it to the mobile phone which in turn syncs to the cloud in an encrypted manner. This way the data is available to be accessed in real time by any guardian or caregiver who is authorized by the parent.
The Kiddo algorithms run both on the device and the mobile phone processing the data and showcasing the relevant summaries and insights in real time.
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What is the size of the Kiddo?
H: 0.82 in L: 1.7 in W: 1 in
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What is the Kiddo’s battery life?
It will vary depending on how much your child plays with the games, but we designed it to deliver at least over a day’s worth of battery even with heavy usage.
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How long does it take to charge? Does the Kiddo come with a charger?
Each Kiddo comes with its own convenient charging cable which can be plugged into any USB port (thus doing away with the necessity of a country specific plug). Charging time is around 1-2 hours.
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Why doesn't the Kiddo have a display?
As the Kiddo is designed for young children, we didn’t want to add to the growing amount of time that kids spend looking at a screen. Moreover, a lack of display enables teachers to allow the device in schools without the downside of an “always-on” screen. Additionally, the information that the Kiddo provides is meant to be evaluated by parents and guardians, rather than the child alone, so a screen on the Kiddo itself wasn’t necessary.
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Does it have a GPS tracking function?
We designed the Kiddo for kids to be kids; the Kiddo isn’t a GPS tracker. It is, however, possible to enable geo-fencing on the Kiddo app. This works using the Bluetooth connectivity between the Kiddo and the smartphone hosting the app. When a range is set, for example 30 feet, the app can give off an alarm when the Kiddo moves outside of that range.
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How do I track nutrition?
Because nutrition is one of the many aspects that helps to keep your kid as healthy and happy as they can be, we wanted to incorporate that into the Kiddo. You can input the foods your child eats during or after mealtimes, whenever is convenient for you. Kiddo will help suggest healthy foods to provide optimal nutrition for your child, based on their personalised data.
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Can I sync more than one Kiddo to the app?
More than one Kiddo can be synced to the app, up to a maximum of 60 at a time!
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What platforms is the app available on?
We are currently on iOS. For those of you on Android, we are currently building the Android app version ahead of delivering units, so you can still back a Kiddo!
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Are there in app purchases?
No - the app does link to a store on the website on which a parent would need to log-in to make any additional purchases.
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How can I choose what colors / covers I want?
After the campaign is complete we will send you an email asking you to confirm which color / cover combination you’d like.
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Where does my money go?
The Kickstarter campaign funds will be used to finance our first production run.
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Will I get charged right away if I pledge now?
If the Kiddo Kickstarter campaign is successfully funded, your card will be charged when the campaign reaches its funding deadline. If the campaign does not reach its funding goal, your card is never charged.
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How will you know where to send my stuff?
When the campaign closes, and has successfully funded, you’ll get an email from us if for some reason your credit card payment did not go through. As we get closer to shipment we’ll be reaching out to you directly to get your address. We want to do this closer to shipment, just in case you happen to move between the end of the campaign and the shipment date.
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What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.